Terms & Conditions

TERMS & CONDITIONS

 

OVERVIEW

This website is operated by Copper & Lace. Throughout the site, the terms “we”, “us” and “our” refer to Copper & Lace. Copper & Lace offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”)

Please read these Terms of Service carefully before accessing or using our website.

 

ALLERGIES
It is the Customers responsibility to refer to the Nutritional Panel and Ingredients of each item included in the package before consuming. We cannot guarantee that our products will be free from any allergens. 



Copper & Lace will under no circumstances w be liable to any financial or physical damages, be it direct, incidental, consequential or indirect damages, illness or injury.

We accept no liability to any allergic reaction as a result of consuming our meals/products - this also applies to expecting mothers.

 

DELIVERY POLICY

Delivery areas for pre-ordered packages are within a 5km radius of Melbourne’s CBD, these include:


3000 Melbourne
2890 Australian Defence Forces
8009 Flinders Lane
8001 Melbourne
8003 Collins Street East
8007 Collins Street West
8006 Abeckett Street
3006 Southbank
3008 Docklands
8001 Melbourne
3003 West Melbourne
8005 World Trade Centre
3005 World Trade Centre
3056 Brunswick Lower
3006 South Wharf
3207 Garden City
3002 East Melbourne
3051 North Melbourne
3205 South Melbourne
3050 Royal Melbourne Hospital
3010 University of Melbourne
3065 Fitzroy
3053 Carlton South
3053 Carlton
3066 Collingwood
3052 Melbourne University
8002 East Melbourne
3052 Parkville
3121 Cremorne
3121 Richmond South
3004 Melbourne
3121 Richmond North
3121 Richmond
3121 Richmond East
3067 Abbotsford
3206 Albert Park
8873 Port Melbourne
3054 Carlton North
3142 Hawksburn
3031 Kensington
3141 South Yarra
3207 Port Melbourne
3068 Clifton Hill
3054 Princes Hill
3068 Fitzroy North
3206 Middle Park
3121 Burnley
3121 Burnley North
8015 Melbourne
8015 Melbourne
3031 Flemington
3066 Collingwood North
3181 Prahran
3122 Hawthorn
3142 Toorak
3057 Brunswick East
8008 St Kilda Road Central
3032 Travancore
3057 Sumner

*Outside these delivery areas may incur additional delivery charges.

After ordering online, you will receive an email confirmation from containing your order details and invoice

Delivery addresses may not be altered once an order has been placed

We cannot give or adhere to a request for a specific delivery time.

We accept no liability for the loss or damage of any goods once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions

Missing items will be either refunded to the customer by the same payment they used to purchase their product, or a credit will be issued for the next order.

 

CANCELLATION/ REFUND POLICY

PRE-ORDERED PACKAGES

This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product. 

We require a minimum of 24 hours-notice, prior to your delivery day mentioning your intention to cancel your order. This must be done by calling 0400 859 629, failure to do so within the 24 period constitutes acceptance of the order and the full value will not be refunded.

Refused or undelivered deliveries will be returned to Copper & Lace and the customer must make arrangements for the items to be either picked up or re-delivered at their expense.

  

CATERING

An initial deposit of 50% will be collected for your event

If notified of cancellation within 30 days, the entire deposit amount will be refunded. If notified of cancellation within 14 days, 50% of the deposit amount will be refunded. If notified of cancellation within 7 days, the entire deposit amount will be forfeited to Copper & Lace

 

CONDITIONS

The obligations and liabilities of both parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

We will refund payment if there is a confirmed error by us and you have been incorrectly charged.

All products and orders must be returned in their original condition. 

We will not be held liable to any financial or physical damages of any kind.

  

CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. If the changes are material, we will bring this to your attention via email.

Your continued use of, or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

CONTACT INFORMATION/ ENQUIRES

Questions about the Terms and Service should be sent to us at copperandlacemelbourne@gmail.com or by contacting 0400 859 629

 

Last Updated 04/04/18